In Krakow, we operate in two districts: Old Town and Debniki. Our main office is located at the Main Market Square, 2 St. Jana St. Apartments are located in different locations - the exact address is always given in the description.
Check-in time is from 3:00 p.m. to 11:00 a.m. Guests check-in independently using instructions with a code emailed to the email address provided at the time of booking.
Check-in is possible from 3 pm, and check-out by 11:00 am.
Smoking is strictly prohibited in all apartments, violation of this rule will result in a financial penalty of PLN 1000. Smoking is not prohibited on balconies or terraces, provided that the smoke does not penetrate into the apartment.
Regardless of their breed, , or character, pets are not allowed in our apartments. We love animals, but our top priority is the safety of our guests, including those with allergies.
We do not provide parking but we can recommend reliable, guarded parking lots in the vicinity of each apartment. In Cracow, on-street parking is paid from Monday through Saturday between 10:00 am to 8:00 pm, and the price depends on the zone.
There are 3 ways to make a reservation: through our website, by email, and by phone.
The reception desk, which is located at 2 St. John Street, is open daily from 9:00 a.m. to 6:00 p.m. You can call or email us. From 18:00 to 9:00 there is an emergency line for registered guests.
The booking price is the total price, we do not charge any additional fees.
Yes, within the opening hours of the reception and after prior agreement.
Yes. Please request an invoice and provide your tax ID number before payment, possibly at the time of booking.
According to our policy, the price of the apartment is determined by the number of guests, regardless of their age. We do not offer discounts based on the age of guests.
In the Feniks building at 2 St. John Street and 1 Pilsudski Street, we provide cleaning service upon guest request. In other locations for long bookings (4 or more nights), cleaning is included in the price.
Yes, we can store your luggage at the reception desk at 2 St. John Street from 9:00 am to 6:00 pm.
Of course. For each guest, we provide 2 premium-quality cotton towels embroidered with our logo.
Yes, an iron and ironing board are provided in each apartment.
Sugar, instant coffee, ground coffee, tea, and salt are all provided in the apartments. The coffee maker and other equipment items are described in detail on each apartment’s page.